Who we are
Max Hair Centre is a hair restoration clinic in Istanbul, Türkiye, and is the data controller for the personal data described here. You can contact us about privacy on WhatsApp at +90 507 138 03 03.
What this website collects
The website has no accounts and does not store what you type into the consultation form. When you press “Continue to WhatsApp”, your browser opens WhatsApp with a pre-written message. Nothing is sent to us unless you choose to send it there.
- Your language choice and your cookie choice are saved in your own browser (local storage).
- Our hosting provider records technical information such as IP address, browser type, pages requested and time, to run and secure the site.
- Fonts are loaded from Google Fonts, so your browser connects to Google servers, which receive your IP address.
- If you accept analytics cookies, Google Analytics collects information about how you use the site, such as pages viewed and buttons clicked. If you decline, it is not loaded.
Messages you send us on WhatsApp
When you contact us, we receive what you choose to share: usually your name, phone number, country, messages and photos of your hair, and sometimes details of your health and hair-loss history. We use this to answer your questions, assess whether treatment may be suitable, plan and provide treatment, and follow up afterwards. WhatsApp is operated by Meta, and its own privacy terms apply to the service.
Health information
Information about your health is a special category of personal data. We process it with your explicit consent and, where you become a patient, as required to provide medical care and comply with health legislation. Please share only what you are comfortable with until you decide to go ahead.
Legal bases
- Your explicit consent, for health information and optional analytics
- Taking steps at your request before treatment, and providing treatment
- Complying with legal obligations, including health record-keeping
- Our legitimate interest in running and securing the website
Who we share data with
We share personal data only with providers that help us run our services (website hosting, WhatsApp and, if you consent, Google Analytics), and with authorities when the law requires it. We do not sell personal data. Some of these providers process data outside Türkiye and the European Economic Area.
How long we keep data
We keep consultation messages for as long as needed to answer and follow up on your enquiry, and treatment records for as long as Turkish health legislation requires. After that, data is deleted or anonymised.
Your rights
Under Article 11 of the KVKK and, where it applies, the GDPR, you can ask whether we process your data and request access to it, ask for corrections or deletion, object to processing, withdraw consent at any time, and ask about transfers to third parties. You can also complain to the Personal Data Protection Authority (KVKK) in Türkiye or to your local data protection authority in the EU. To make a request, contact us on WhatsApp or at the clinic.
Changes to this policy
We may update this policy when our services or the law change. The date at the bottom of this page shows when it was last revised.
Last updated: